The chain was training it's employees strictly in an Instructor led model. By Using Knowledge Bridge and Omnibus, they were able to train their workforce using their intranet, greatly reducing travel costs and improving the quality of training. KBridge technology allowed the chain's trainers to Immediately begin creating training and minimized the time and expense of creating their own internal training library.
There was a need for more than 500 courses, to relate to each of the company’s products, as well as their assembly and verification processes. Strict FDA guidelines for errors and retraining had to be incorporated in the courseware. The company also faced a geographic challenge with office locations worldwide. The training department needed to centralize control of the content while offering each office access to their own scheduling and recordkeeping. These challenges were met through a combination of:
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